Contact Information
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People usually ask these
How to Cancel an Order on Superhub254
1. Log in to your Superhub254 account.
2. Go to My Orders in your dashboard.
3. Select the order you want to cancel.
4. Click Request Cancellation and choose a reason.
5. Submit your request — our team will confirm the cancellation.
6. If you already paid, your refund will be processed through M-Pesa within a few business days.
If you dont have an account with us call us directly at +254 1011 20 250
The registration is quick. Please check your email for confirmation. You can also log in with your Google account.
here
“Shop with ease — just your phone, email, address, and M-Pesa.”
After placing your order, you will receive an email confirmation with your order details. Once your order is dispatched, you’ll get a tracking link to monitor delivery progress in real time.
For same-day delivery within Nairobi, Kiambu, and Kajiado, our team also keeps you updated via call until your package arrives at your doorstep.
If you are not satisfied with your purchase, you can request a refund within our return policy period. Once we receive and inspect the returned item, your refund will be processed directly to your M-Pesa account within a few business days.
For assistance with refunds, please contact our support team at support@superhub254.com
with your order number and details.